Privacy Policies

This document describes VELEVE CHARITIES use of information regarding the Veterans and families we serve, financial supporters of our mission, supporters under the age of 18, and general visitors to our website.

General User Privacy Policy

This privacy policy applies to general users of the VELEVE CHARITIES website and describes how VELEVE CHARITIES protects information you provide when you use this website.

Although elements of this policy may apply to the veterans we serve, their caregivers, and our donors who visit our website, we do collect additional data from these groups of people. Veterans and their caregivers who register for VELEVE CHARITIES’ programs and services can find additional information

about how VELEVE CHARITIES uses their information on our Alumni and Caregiver Privacy Policy. Donors and supporters of VELEVE CHARITIES can find additional information about how VELEVE CHARITIES uses their information on our Donor Privacy Policy. Both policies may be found below.

VELEVE CHARITIES is committed to ensuring that your privacy is protected. It is our goal that you fully understand how we collect information, how we use that information, and the steps we’ve taken to protect that information. We will update this policy from time to time, so make sure to check this page periodically. If you have any questions about this policy, please email us at info@veleve.org.

What type of information does VELEVE CHARITIES collect?

There are two basic types of information that VELEVE CHARITIES might collect: personal and non- personal information.

As you browse the VELEVE CHARITIES website, you may opt to provide VELEVE CHARITIES with personal information. Personal information is information that contains identifiers such as your name, address, phone number, or email address.

VELEVE CHARITIES may also collect non-personal information from you such as an internet protocol address (typically referred to as an “IP address” and defined below) and browsing variables (like your web browser, referral links, or how much time you spent at our website). Although this information may on rare occasion be used to identify you, VELEVE CHARITIES typically uses this information to improve your experience and the experience of other visitors to our website. VELEVE CHARITIES may use cookies to collect this type of information.

What’s a cookie?

A cookie is a small data text file that individual websites store on your computer’s hard drive – if your web browser permits. The website can later retrieve that cookie to let us know you’ve been to our site before. Cookies typically make your use of the site easier, make the site run more smoothly, and help us to maintain a secure site. Many websites use cookies. You are free to decline our cookies if your browser permits, but some parts of our site may not work properly if you do that.

 

What’s an IP address?

An IP address is a unique number, assigned to each and every computer and other device on the Internet. Your computer, your phone, your e-reader, and other electronic devices, are all assigned IP addresses.

When does VELEVE CHARITIES collect this information?

We collect non-personal information from you as you use any of the pages on our website. We collect personal information from you only when you specifically provide it to us – for example, if you fill out a form or send us an email.

How does VELEVE CHARITIES use the information we collect?

VELEVE CHARITIES uses information from different site visitors in different ways. We generally use information provided to us through the donation process in accordance with the Donor Privacy Policy; we generally use information provided to us by the Veterans and caregivers we serve in accordance with the Alumni and Caregiver Privacy Policy. Both policies may be found below.

On rare occasion, we use personal information provided by general users of our website who are not Veterans or caregivers and are not engaging in the donation process. We might, for example, ask for your information if you contact a local VELEVE CHARITIES representative or if you upload a personal video message to our Veterans.

We may also use your personal and non-personal information in the following ways:

-Entering your information into our databases for internal record keeping, reporting, and data analysis;

  • Communicating with you to obtain your input, provide information about our programs and events, or request contributions (provided you have opted to receive such communications);
  • Improving our programs and services;
  • Customizing our website according to your interests; – Sharing information with third parties who help us manage our website and databases, and who assist us with our marketing efforts; and
  • Sharing information with third parties as required by law, or a part of a legal process;

We have contracted with Yahoo, and other online marketing companies, to monitor certain pages of our website for the purpose of reporting web traffic, statistics, advertisement “click-throughs,” and other activities on our website. No personally identifiable data is transferred to Yahoo by us. Where authorized by us, Yahoo may use cookies and/or other monitoring technologies to compile anonymous statistics about our website visitors.

If you choose, you may opt out from Yahoo’s collection of such information outside of the Yahoo distribution network by clicking on the following link: http://info.yahoo.com/privacy/us/yahoo/opt_out/targeting/details.html.

 

You may learn more about your control over this information by clicking here: http://www.networkadvertising.org/managing/opt_out.asp.

 

We also reserve the right to use non-personal information, such as an IP address, to identify a user when we believe it is necessary to protect the compelling interests of our websites, the Veterans we serve, their caregivers, our donors, our employees, or others, or to comply with laws, court orders, or law enforcement requests.

Does VELEVE CHARITIES share my information?

VELEVE CHARITIES may share your personal and non-personal information as discussed herein. We do not, however, sell or rent the personal information of our general website users for profit.

Does VELEVE CHARITIES track my online activity while I’m not on the VELEVE CHARITIES site?

Cookies and other technology may be used to track non-personal information about your web-browsing habits. For example, if a significant portion of our visitors all browse to the same website immediately after visiting us, we may use this information to improve your experience at our site.

VELEVE CHARITIES respects web browser “do not track” signals and other mechanisms that provide you the ability to opt out of having your personal information or online activities collected. But remember, unless you have selected the “do not track” function in your web browser, third parties (not just VELEVE CHARITIES) may collect personal information about your online activities over time and across different websites.

How does VELEVE CHARITIES secure my personal information?

VELEVE CHARITIES is committed to ensuring that your personal information is secure. Your trust in us is important, so we have put in place physical, electronic, and managerial procedures to safeguard and secure the information we collect. Records containing personal information are stored at secure facilities; our websites use SSL (a tool used to verify the legitimacy of a website); and our employees are provided training on how to treat your data securely.

Will you contact me if I give VELEVE CHARITIES my information?

If you provide us with your contact information, we may provide you with information about how you can help this generation of injured veterans. However, if you would not like to receive these messages, you can opt out of having your personal information used for certain purposes when we ask for your contact information.

If you are already receiving those messages and would like to stop receiving them, you may opt out by emailing us at info@veleve.org.

Links to other websites and third-party services

Sometimes we’ll provide you with a link to another website or service. We typically do this in order to provide you additional information about one of our sponsors to others who support the mission of VELEVE CHARITIES.

VELEVE CHARITIES may also include other electronic services on our website. For example, this could include a tool that allows you to contact your local politicians, or to create a custom message to send to veterans. These services are typically provided by third parties, and may require you to agree to that service provider’s own privacy statement and terms of use. This policy does not cover these third-party

 

services or how those third parties may use the information you provide them. We encourage you to review those privacy policies and terms of use.

How do I update my information?

Please contact the VELEVE CHARITIES at info.veleve.org. Do you collect information about minors?

Yes; in limited circumstances VELEVE CHARITIES collects information from general users under the age of 18. Please see our Minor Privacy Policy below.

What if I have questions about this policy?

We’d love to hear from you. Please email us at info@veleve.org with any questions about this policy. You can also snail-mail us a letter at:

Veleve Charities

290 Paradise Blvd, Suite 16

Melbourne, FL 32903

Alumni and Caregiver Privacy Policy

This Alumni and Caregiver Privacy Policy applies to Veterans and their caregivers who register with VELEVE CHARITIES to receive the benefits of VELEVER CHARITIES programs and services. If you register for our programs and services, rest assured that we use industry-standard safeguards to protect your data, including firewalls, physical safeguards, and encryption.

This policy describes how VELEVE CHARITIES protects information which Veterans and their caregivers provide in conjunction with their registration with VELEVE CHARITIES, and applies regardless of whether the registration occurred online, over the phone, or in person. Throughout this privacy policy, or the “policy,” Veterans and their caregivers who register for VELEVE CHARITIES’s programs and services may be referred to as “Alumni,” “Caregivers,” or simply, “you.”

This policy may supplement the General User Privacy Policy (above), which covers all users of the VELEVE CHARITIES website. Although this policy is intended to compliment that General User Privacy Policy, this policy applies specifically to information you provide us in conjunction with your registration or your status as an Alumni or Caregiver. This policy also supplements the Donor Privacy Policy (below), which applies to any information you provide in conjunction a donation to VELEVE CHARITIES. For example: if you navigate to a donation page on our website and make a contribution to VELEVE CHARITIES, the information you provide during your donation will be stored in accordance with the Donor Privacy Policy. If you navigate to the registration page and register as an Alumni, that data will be used in accordance with this policy. If you provide us additional information relating to your participation in our programs and services, that information will also be governed by this policy.

It is our goal that you fully understand how we collect information, how we use that information, and

the steps we’ve taken to protect that information. We will update this policy from time to time, so make sure to check this page periodically. If you have any questions about this policy, please email us at info@veleve.org.

 

How does VELEVE CHARITIES use the information we collect?

Generally, VELEVE CHARITIES uses this information to tailor our programs and services to fit your needs. We will use your contact information and other information that we collect for the following reasons:

  • For internal record keeping, reporting, and data analysis;
  • To communicate with you to obtain your input and provide information about our programs and services; Effective as of May 4, 2018
  • To improve our programs and services;
  • To customize our website according to your interests;
  • To share information with third parties who help us deliver our programs and services;
  • To share information with third parties who deliver their own programs and services to veterans and their caregivers;
  • As required by law, or as part of a legal

How does VELEVE CHARITIES secure my personal information?

We have put in place physical, electronic, and managerial procedures to safeguard and secure the information we collect. Records containing personal information are stored at secure facilities; our websites use SSL (a tool used to verify the legitimacy of a website); and we train our employees on how to treat your data securely. Additionally, when VELEVE CHARITIES shares your information with third parties, VELEVE CHARITIES takes reasonable steps to ensure that third party has sufficient safeguards in place to protect your information.

Will you use my information to contact me?

Yes. From time to time, a VELEVE CHARITIES employee will reach out to you to confirm your contact information and ensure you are taking advantage of our programs and services. We will also send you weekly emails informing you of programs and services available in your area. If you would like to opt out of receiving emails or phone calls, you may do so by emailing us at info@veleve.org.

How do I update my information?

Please contact the VELEVE CHARITIES at info@veleve.org. Services provided by third-parties

As mentioned above, VELEVE CHARITIES may provide your information to third parties who assist us in providing programs and services to you or who provide similar programs and services. As part of their services, they may ask you for your contact information or other personal information. This Policy does not apply to information that you provide to these third parties, and we encourage you to ask those third parties any questions you may have about their use of your data.

 

Do you collect information about minors?

VELEVE CHARITIES does not knowingly collect, use, or disclose personal information about Alumni or Caregivers who are under 18 years of age.

What if I have questions about this FAQ?

We’d be happy to hear from you. Please email us at info@veleve.org with any questions about this policy. You can also snail-mail us a letter at:

Veleve Charities

290 Paradise Blvd Suite 16

Melbourne, FL 32903

Donor Privacy Policy

This privacy policy applies to VELEVE CHARITIES supporters and describes how VELEVE CHARITIES uses information you provide when you make a donation to us or sign up to receive emails (the “Donation Process”). When you provide us your information, rest assured that VELEVE CHARITIES uses industry- standard security measures, including encryption, firewalls, and physical security to protect your data.

Please remember that this policy applies to information provided by supporters during the Donation Process. It is our goal that you fully understand how we collect information, how we use that information, and the steps we’ve taken to protect that information. We will update this policy from time-to-time, so make sure to check this page periodically. If you have any questions about this policy, please email us at info@veleve.org.

What type of information does VELEVE CHARITIES collect?

During the Donation Process, VELEVE CHARITIES will likely ask for information that could be used to identify you. This includes your contact information, such as your name, mailing address, phone number, and email address. If you donate via credit or debit card, we will also ask for your card number, expiration date, and other information necessary to process the transaction. If you donate via check, we may ask for limited bank information.

When does VELEVE CHARITIES collect this information?

We collect this information from you during the Donation Process. If you donate online, your donation will not be processed without certain required information. We may also collect information as we communicate with you after your donation is made. Third parties may also share your information with VELEVE CHARITIES, in accordance with applicable laws, rules, and standards. Rest assured that no matter how we access your information, we’ll use it only in accordance with this policy.

How does VELEVE CHARITIES use the information we collect?

We generally use your information to process donations, send you periodic messages, and share with other parties for the purpose of furthering our mission, as required by law, or as part of a legal process. VELEVE CHARITIES may use your information in the following ways:

 

  • Enter your information into our databases for internal record keeping, reporting, and data analysis;
  • Communicate with you to obtain your input, provide you with information, or request contributions (provided you have not opted out of receiving such communications);
  • Provide you with necessary tax information regarding your donation;
  • Customize our website according to your interests;
  • Share information with third parties who provide goods and services to VELEVE CHARITIES (e.g., parties who process donations or help us manage our website and databases);
  • Share information with third parties who may provide services to injured veterans or other groups you may be interested in; and
  • Share information with third parties as required by law, or a part of a legal

Does VELEVE CHARITIES share my information?

VELEVE CHARITIES may share your personal information as discussed herein. When VELEVE CHARITIES shares information with outside organizations, it does so subject to appropriate confidentiality rules designed to protect your information from unintentional disclosure.

Can I opt out of receiving messages and sharing of my information?

Yes. We provide you with the opportunity to opt out of having your personal information used for certain purposes when we ask for this information. If you no longer wish to receive communications from VELEVE CHARITIES, you may opt out of receiving such messages by emailing us at info@veleve.org.

How does VELEVE CHARITIES secure my personal information?

VELEVE CHARITIES strives to ensure the security of your personal information. Your trust in us is important, so we have put in place physical, electronic, and managerial procedures to safeguard and secure the information we collect. Records containing personal information are stored at secure facilities; our websites use SSL (a tool used to verify the legitimacy of a website); and we train our employees about how to treat your data securely.

If you make a donation over the phone or on our website, VELEVE CHARITIES utilizes industry-standard safeguards to protect your information including encryption, network firewalls, and physical security. When we work with other companies to process your payment, those companies also use security measures to protect your data.

How do I update my information?

Please contact the VELEVE CHARITIES at info.veleve.org.

Will you contact me if I give VELEVE CHARITIES my information?

Yes. VELEVE CHARITIES will send you messages about how we are serving injured veterans and service members and how you can help. You can opt out of receiving these messages by contacting us at info@veleve.org.

 

Do you collect information about minors?

Yes; in limited circumstances VELEVE CHARITIES collects information from supporters who are under the age of 18. Please see our Minor Privacy Policy below.

What if I have questions about this FAQ?

Please email us at info@veleve.org with any questions about this policy. You can also snail-mail us a letter at:

Veleve Charities

290 Paradise Blvd Suite 16

Melbourne, FL 32903

Minor Privacy Policy

This privacy policy applies to VELEVE CHARITIES supporters who are under the age of 18. Note that when you, or your minor child or guardian, provides us information, VELEVE CHARITIES will continue to use industry-standard security measures, including encryption, firewalls, and physical security to protect your data. In short, VELEVE CHARITIES uses minor data for more limited purposes than general supporters, and applies the same security measures.

What type of information does VELEVE CHARITIES collect?

During registration for programs and events such as Heroes Ball and Hero Ambassadors, VELEVE CHARITIES will likely ask for information that could be used to identify you. This includes your contact

information, such as your name, mailing address, phone number, and email address. If you’re registering for an event, you will also be asked to provide a parent or legal guardian’s credit or debit card number, expiration date, and other information necessary to process the transaction. The credit or debit card information your parent or legal guardian provides during registration will be stored in accordance with the Donor Privacy Policy.

When does VELEVE CHARITIES collect this information?

We collect this information from you during the registration process for programs and events such as the Heroes Ball and other functions. We may also collect information as we communicate with you after your registration. Third parties may also share your information with VELEVE CHARITIES, in accordance with applicable laws, rules, and standards. Rest assured that no matter how we access your information, we’ll use it only in accordance with this policy.

How does VELEVE CHARITIES use the information we collect?

We generally use your information to process registration, donations, send you periodic messages, and share with other parties for the purpose of furthering our mission, as required by law, or as part of a legal process. VELEVE CHARITIES may use your information in the following ways:

  • Enter your information into our databases for internal record keeping, reporting, and data analysis;

 

  • Communicate with you to obtain your input and provide you with information about your program or event registration;
  • Provide you or your parent/legal guardian with necessary tax information regarding your donation;
  • Customize our website according to your interests;
  • Share information with third parties who provide goods and services to VELEVE CHARITIES (e.g., parties who process donations or help us manage our website and databases);

Does VELEVE CHARITIES share my information?

VELEVE CHARITIES may share your personal information as discussed herein. When VELEVE CHARITIES shares information with outside organizations, it does so subject to appropriate confidentiality rules designed to protect your information from unintentional disclosure.

Can I opt out of receiving messages and sharing of my information?

Yes. Please see information above in our Donor Privacy Policy.

How does VELEVE CHARITIES secure my personal information?

VELEVE CHARITIES will use the same security methods as discussed above in our Donor Privacy Policy.

How do I update my information?

Please contact the VELEVE CHARITIES at info@veleve.org.

Will you contact me if I give VELEVE CHARITIES my information?

Yes. As discussed above, VELEVE CHARITIES will send you information specifically about the event for which you are registered. It is VELEVE CHARITIES policy not to directly solicit monetary contributions from supporters under 18. You can opt out of receiving these messages at info@veleve.org.

What if I have questions about this FAQ?

Please email us at info@veleve.org. You can also snail-mail us a letter at: Veleve Charities

290 Paradise Blvd Suite 16

Melbourne, FL 32903